Incident management can be challenging and throw you curveballs with unexpected issues, resulting in data loss, downtimes, and overall money & hours of sleep going to waste, BUT! There are practical things you could do to make it a smoother process and handle it better. In this talk, I’ll cover the proactive ways you could take and incorporate into your day-to-day routine, in order to prepare you for a smoother and more efficient incident management process, along with a structured process to follow for any production incident management.