Radamantis Torres

Former full stack software engineer, mobile developer and sysadmin, I started working on operations few years back, managing a global team for a GE IIoT division, then I moved to Salesforce/mulesoft to work on incidents and improve their incident metrics.

Blameless culture during Incidents and RCAs


Blameless culture in the incident Management process is essential for a healthy process, I’ll talk about how to apply and grow your engineering organizations around a blameless culture and how to effectively manage incidents and RCAs What are the key aspects during an incident?

What can be done during RCA?

How to effectively track remediation actions?