Sergio Méndez is a systems engineer and professor of operating systems, software engineering, and AI at San Carlos of Guatemala. Sergio is also founder and cloud architect at Curzona, an online courses startup focusing on containers, DevOps, CI/CD, cloud computing technologies, and big data. He’s working on AI projects and doing some DevOps consulting, using open source solutions, cloud native technologies, microservices, AI, and NoSQL. Sergio is currently promoting and speaking in a Cloud Native Online Meetup at Guatemala called (Cloud-Native)+GT. He was a speaker at Oscon 2019.
En esta charla Sergio nos cuenta sobre las estrategias que usa en la Universidad San Carlos de Guatemala y opciones existentes dentro del ecosistema de la Cloud Native Computing Foundation (CNCF), para que estudiantes puedan contribuir y divulgar el uso de tecnologías cloud native y open source.
This session will present the different challenges for telco companies when they deploy support chatbots for clients, this is based on a real experience of working with chatbots in a
telco company Telefónica based on Guatemala and some countries in Central America.
The session also present a simple architecture, the workflow and the way to implement
